Privacy Policy

At ALPHAMEGA, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA), where relevant.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, date of birth, contact details, and identification documents.

Health Information: Medical history, care plans, treatment details, and other health-related data.

Financial Information: Payment details for billing purposes.

Technical Information: IP address, browser type, and usage data when you visit our website.

2. How We Use Your Information

We use your information to:

Provide and manage domiciliary and supported living services.

Communicate with you about your care and appointments.

Process payments and manage billing.

Improve our services and website functionality.

Comply with legal and regulatory obligations.

3. Sharing Your Information

We may share your information with:

Healthcare professionals involved in your care.

Regulatory authorities, when required by law.

Trusted third-party service providers (e.g., payment processors) under strict confidentiality agreements.

Family members or legal guardians, with your consent.

4. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and restricted access to sensitive data.

5. Your Rights

You have the right to:

Access, update, or correct your personal information.

Request deletion of your data, subject to legal obligations.

Withdraw consent for data processing.

Lodge a complaint with a supervisory authority.

6. Retention of Data

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@alphamegahealthcare.co.uk
Phone: +447754338065
Address: 33 Priory Road, Croydon CR0 3QZ